From the moment you place your order, it is then processed and packaged within the day providing we have your item in stock, if this is not the case, your collar or set is hand made to order, especially for you!
We are proud to say that we ship worldwide, at the same price for all customers (£1.99) There are no airport taxes to pay if you order from abroad.
Our turn around time is no later than 8 days, from placing your order to arriving through your mail box. We add a couple of extra days for the creation of the collar! 
Our Policy lasts 30 days, please view our refund policy HERE for instructions on how to return or exchange an item.